Everyone has a story. In fact, we’ve all shared personal customer experience stories with our family and friends. For better or for worse, the sum of these stories defines the reputation of a person or business. How your customers feel when working with you and their emotional connection to your brand is the basis of your Customer Experience (CX). Camille’s Keys can help your team deliver an experience worthy of a story that generates repeat customers, referrals and lifelong supporters of your brand.

The foundations of Camille’s Keys began back in the pandemic of 2020. During the pandemic, Camille repeatedly received requests from outside organizations for her help in ensuring that their customer service, construction, and sales teams all demonstrated the proper messaging and implement innovative processes needed to manage these unprecedented events. While Camille wanted to help, she was still tied to her employer and could not risk a conflict of interest. However, the demand for her services continued to surge, and she realized it was time to take a leap of faith. In 2021, Camille exited the corporate world and founded Camille’s Keys LLC.

With decade’s worth of construction, real estate industry experience and operations knowledge, Camille brings a real-world approach to setting and delivering on expectations. She creatively assists organizations to manage conflict that arises from the often complex and emotional journey of real estate transactions such as purchasing, building and owning a new home. By ensuring each milestone is as seamless as possible, and providing clarity for customers and staff, Camille's partnership with your team will result in improved customer experiences.

From one-on-one coaching, influencing operational efficiency to developing and administering group training sessions tailored to your team goals, Camille excels at providing the keys necessary to equip your staff to deliver an exceptional experience that your customers will rave about for years to come. Her services translate across industries as every organization is in one form or another in the customer service business.

Formerly, Camille served as Vice President, National Customer Relations with Meritage Homes Corporation, a publicly traded national homebuilder for over twenty years. Camille is just as comfortable in a hard hat meeting with a construction team as she is in the boardroom sitting right next to the CEO. Diverse in thought and strategic ideas, Camille would bring all stakeholders to the table to facilitate group brainstorming sessions that would result in coaching the team to arrive at a mutually beneficial resolution. This practice proved successful in increasing empathy and understanding amongst the participants.

During her tenure, the organization annually delivered upwards of nine thousand new homes. Camille was responsible for the organization's national customer satisfaction survey program and rating, warranty program, customer escalations policies, advocacy initiatives, and companywide customer service training programs. Under her leadership, their customer satisfaction rating improved from 70% to well above 90%, and was the recipient of multiple Avid Ratings Customer Satisfaction awards including the prestigious Diamond Award. 

Camille personally managed the negotiation, temporary relocation, remediation and remodeling of over 90 (families) homes during the Chinese drywall epidemic. She excels at providing the keys your team needs to successfully manage the service experience while understanding the emotional impact customers endure while living in a home undergoing structural repairs and/or remodeling work.

Camille’s place as a subject matter expert, CX consultant, operational guru, servant leader, and coach is secured! Her natural ability to connect with a diverse audience, has provided her countless opportunities to influence others through speaking engagements, training workshops, and conflict resolution-based mentoring. She has shared the stage with keynote speakers and fellow members of the National Home Building Association.

In January of 2024, Camille joined an highly regarded CX panel as Co-Keynote speaker at the NAHB International Builders Show (IBS) - Super Session - The Experience : Creating a VIP Total Customer Experience.

She will grace the stage at IBS again in February of 2025, Building Knowledge Session : Navigating Customer Challenges: Turning Mistakes into Opportunities!

Learn more by visiting www.buildersshow.com