Customer Escalation Management Services
Many businesses simply are not prepared for the level of customer service required to manage escalations.
Properly managing an agitated customer or unfortunate event that negatively impacts your customer's experience is crucial. Your company’s long-term satisfaction rates, referrals, and overall success depend on your team’s response.
With decades of experience mediating contract disputes and managing high-profile industry matters, from the high profile Chinese drywall remediation event to pandemic-related construction, sales, and warranty service processes, Camille has successfully turned thousands of upset customers into devoted fans.
Services offered are:
Effective training for your team providing the keys to identify and encourage best practices during complex or emotionally challenging events.
Assistance to create and implement an escalations process that ensures your customer feels valued and your employees feel confident.
Offered on a limited basis - personal or partnership management of high-profile customer escalations such as catastrophic events negatively impacting your business or team.